Course Description:
The Business of Listening, paired
with Management Responsibility: Communication
This LESSON will focus on the skills, knowledge, and attitudes necessary to meet the challenges of listening effectively. Through practical exercises, participants will improve their behaviors in this critical component of the communication process.
Objectives:
-
Assessing your own listening strengths and weaknesses
- Identifying attitudes that interfere with effective listening
- Listening to understand versus listening to reply
- Achieving results through better communication
Targeted Audience/Advanced Preparation: Administrative and technical professionals, managers, supervisors, and exam test candidates who want to improve their listening skills
How to Participate in this new and exciting format of training,
Step 1 – Visit https://www.cwa1180.org, and select “login” or “signup” on the top header and follow the onscreen prompts.
Step 2 - Click on Exam Prep Library and select from the Session Categories
ASSIGNMENTS
Required Reading
Management Responsibilities
Communicating
Supervisory Techniques
A Person with Three Jobs
Critical Thinking in Action
Essay-Type Tests, includes Outline, Drafts, and Final Copy
Writing Exercises
Practical Supervision Situations and Scenarios
Course Dates:
Tuesday, September 18, 25, October 2, 9, 2018