Course Description:
Managing for Customer Excellence

This course will provide managers and supervisors with the requisite skills for managing superior customer service in their unit.  

It will focus on how to build, maintain, and lead an effective and motivated work team so that every service delivered is “satisfaction delivered.”  

This course will address the specific customer service challenges that managers are currently facing. 

Objective 
o   Build your customer service team 
o   Motivate the team to be more responsive 
o   Identify and solve key customer problems 
o   Coach the customer service team to achieve greater excellence 
o   Maintain and gain management support 

Target Audience/Advance Preparation:  Managers, supervisors, and technical professionals who want to ensure excellent customer service is delivered with every client contact; and members who want to begin advanced preparation for upcoming civil service exams

Course Dates:
Wednesday, November 7, 14, 28, December 5, 2018