Course Description:
Giving Effective On-Going Feedback
This LESSON will focus on teaching managers to use effective feedback as a tool for employee performance, improvement, and development. Emphasis will be placed on developing
strategies to maximize the benefits of the feedback process
Course Objectives:
· Identify the value
of providing timely, effective feedback to subordinates
· Describe the
value of receiving feedback
· Practice
giving employee feedback: problems and
benefits
· Master
communication basics for giving and receiving feedback
· Coach and
counsel employees after providing feedback
Targeted Audience/Advanced Preparation: Administrative and technical professionals, managers, and who want to build and maintain positive workplace relationships; and exam test candidates who want to begin preparing for upcoming civil service exams
How to Participate in this new and exciting format of training,
Step 1 – Visit https://www.cwa1180.org, and select “login” or “signup” on the top header and follow the onscreen prompts.
Step 2 - Click on Exam Prep Library and select from the Session Categories
ASSIGNMENTS
Required Reading
Personnel Responsibilities
Understanding Employees
Employee Management Cooperation
Employee Development Responsibilities
Self-Improvement
Training
Supervisory Techniques:
A Person with Three Jobs
A Supervisor is a Teacher
A Supervisor is an Expert on Human Relations
Critical Thinking in Action
Essay-Type Tests, includes Outline, Drafts, and Final Copy
Writing Exercises
Practical Supervision Situations and Scenarios
Course Dates:
Wednesday, March 6, 13, 20, 27, April 3, 10, 2019