Communication skills have always been important to the manager, but today's dynamic environment gives these skills primary importance.
Effective communication for today's manager is a participative process of giving and receiving.
A manager must communicate ideas, values, feelings, styles, mission, and direction.
It is the manager's job to facilitate communication within the organization. It is the manager who motivates, leads, and get things done by communicating. It is the manager and the staff who negotiate ideas, policies, and activities, then check and evaluate information to see whether the job has been done.
A very important part of the job as an administrator of a work group is to function as the key communication link between the group and the other parts of the organization. Information must move in all directions: upward to higher management, downward to workers, and across department lines to other administrators.
Target Audience/Advance Preparation: Supervisors, managers, and technical professionals; and members who want to begin advanced preparation