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    Exam Prep Skills

    These Lessons on Helpful Reminders are highly recommended for members taking civil service exams and beneficial in your personal or professional goals.


    Exam Strategies


    Exam Strategies 

    Exam Strategies is jammed-packed with multiple-choice tests – a collection of questions from previous civil service tests, practice material, test instructions, and notices of examinations; critical thinking exercises – stories are one of the best ways to remember information.  Give your decision-making skills a workout; essay exercises; office math – here you’re given easy-to-grasp shortcuts and formulas for figuring business math problems; grammar essentials – address grammatical errors commonly made in business correspondence and reports; reading skills and business vocabulary; and writing fitness - one of the most difficult and most valuable communication skill the administrative professional can acquire is the ability to write effectively.
    Target Audience:  This collection was developed to provide the exam test candidate with test-taking-techniques; and may be taken in its entirety, or as individual lessons.

    Preparing for Greater Responsibility


    Preparing for Greater Responsibility et al, accompanied by previous civil service administrative questions

     This collection of short LESSONS will cover soft skills on Preparing for Greater Responsibility and won’t take long to complete, but the value gained from them will have far-reaching, positive impacts on the participant.

    Topics from Workplace Literacy is accompanied by the required reading assignments from Exam Prep.

    • The Business of Listening - This course will focus on the skills, knowledge, and attitudes necessary to meet the challenges of listening effectively.
    • Managing Multiple Priorities - Good time management is one of the characteristics of good administration, and there are a number of points that every administrator should know and remember when trying to make the most of the most valuable resources available to him or her.
    • Coaching and Counseling - By creating a coaching culture within the organization, you’ll help establish a problem-solving mindset and boost everyone’s productivity.
    • Monitoring Employees' Performance - Discover the best way to conduct performance management so that your teams know exactly what they do well, and where they can improve.
    • Developing and Maintaining Discipline - Disciplinary procedures can be difficult for everyone, but carrying them out correctly is vital for keeping an organization on track.
    • Verbal and Nonverbal Communication - Whenever you talk, you are sending a message.  Communicating verbally, however, involves more than just talking.  
    • Giving Effective On-Going Feedback - Giving effective feedback is essential to ensuring teams are able to operate at their best, achieve their goals, and learn from mistakes.
    • Excelling as a Supervisor - In today’s fast-changing environment, there’s no time to ease your way into your position.